Terms and Conditions

Terms of Use Agreement 

The use of this site is governed by the policies, terms and conditions set forth below . Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to FuzzyDuck.co.nz indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by FuzzyDuck.co.nz.
FuzzyDuck.co.nz reserves the right to make changes to this site and these terms and conditions at any time.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. FuzzyDuck.co.nz reserves the right at any time after receipt of your order to accept or decline your order for any reason. FuzzyDuck.co.nz reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and refund the difference of the amount paid. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

Consumer Guarantees Act 1993: 

Where the provisions of the Consumer Guarantees Act 1993 apply, these terms will be read subject to the application of that Act, and in the case of any conflict, the provisions of that Act will apply.

Business Customers: 

The Consumer Guarantees Act 1993 does not apply to business customers (where "business" is as defined by the Act). Business customers agree that where products are purchased for the purpose of a business that the Act does not apply.

Returns and Refunds: 

We take pride in supplying quality products and it is important to us that you are completely satisfied with your purchase. If your order arrives in less than perfect condition your purchase can be returned for a refund or exchange, as long as the item is unused, complete with packing and product labels, and is returned within 7days of the purchase date.  If the item is in stock it will be exchanged otherwise you will receive a full refund.

Refunds will be given at the discretion of company management.  Refunds will not be given simply because you have changed your mind or have ordered the incorrect size.

Sale Items:

No returns on sale items. All sales are final.

Incorrect size ordered:

FuzzyDuck.co.nz will not refund items simply because you have ordered the wrong size, we will however, exchange for the correct size if available or alternatively give credit for another item.  Returned goods must be unused and undamaged, complete with packing and product labels, and returned within 7days of the purchase date. If an alternative size is not available, you will be offered credit. Return freight costs are your responsibility so please be sure to select sizes carefully.

If the goods supplied are different to what you ordered Fuzzy Duck will re-supply the correct order including freight and will arrange the return freight on the incorrect item.

Stock Availability:

If an item is not available you will be notified by email and given the option of backordering the item or changing your order. If you do not wish to backorder or select an alternative product, your purchase will be refunded.

Addressing: 

If the delivery address provided by the Customer to Fuzzy Duck is incorrect then Fuzzy Duck will not refund or resend the product. All responsibility for correcting delivery will be with the Customer. If Fuzzy Duck incorrectly addresses a product then Fuzzy Duck) shall be responsible for the replacement and re-delivery, or refunding of the product.

Incorrect Bank Account Number: 

Fuzzy Duck gives the Customer the choice to pay for products through bank transfer. If the Customer credits money to an incorrect bank account number, and the correct number was provided to the Customer by Fuzzy Duck, then Fuzzy Duck will not accept any responsibility for correcting payment and the goods will not be dispatched.

Mailing Cash: 

Fuzzy Duck does not recommend that cash be mailed for payment of products. If the Customer does mail cash, Fuzzy Duck accepts no responsibility for the theft, loss or otherwise non-delivery of mailed cash.

Cancelling Orders: 

Fuzzy Duck reserves the right to cancel orders that we believe to be fraudulent or constitute a mis-use of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing.

Delivery Estimates: 

Fuzzy Duck makes every effort practicable to ensure that delivery timeframes given are accurate. However the delivery times stated for products on this site assume that the stock availability information provided by our suppliers is accurate and that delivery times are not adversely affected by unforeseen events.

By placing an order, you agree not to hold Fuzzy Duck liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.

GST: 

For New Zealand delivery addresses, all prices are GST inclusive unless otherwise stated.

 

Copyright and Trademark Notice

This site is owned and operated by Fuzzy Duck. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Fuzzy Duck. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, FuzzyDuck.co.nz shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
FuzzyDuck.co.nz shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, FuzzyDuck.co.nz shall immediately issue a credit to your credit card account in the amount of the charge.

Disclaimer

Fuzzy Duck would like to welcome you to this website, we have worked hard to make it as user-friendly and informative as possible. When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer. 

The information on this website is provided for general information only. Fuzzy Duck has provided this information for the benefit of users in good faith and with reasonable care. Errors and omissions in this information may occur including through negligence.

Accordingly, Fuzzy Duck does not accept any liability for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this web site.